Terms and Conditions
Terms & Conditions
Thank you for visiting the Christelosart.com terms and conditions page. The terms and conditions here apply to the use of this Website, placing orders, Christelo’s Art competitions and promotions. Please find all relevant terms and conditions below. By using this Website you are agreeing to be bound by the appropriate terms and conditions.
General terms & conditions
These terms apply to products ordered over the phone and via the Christelosart.com website and relate to UK and N. Ireland orders.
These terms apply to the Customer rating and review service offered on the Christelosart.com website and on Facebook.
General terms & conditions
These terms apply to products ordered via the Internet and over the phone. Internet offers relate to internet transactions only and may not be available in our shop. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.
1. General Terms and Conditions
1.1 Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted.
1.2 All measurements are approximate.
1.3 The reproduction of colours is as accurate as the photographic and production process will reasonably allow however the majority of our products are hand crafted which due to manufacturer’s variations in size and the handcrafted nature of the product means that no two items will be completely identical this is especially reflected in our glassware.
1.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
1.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
1.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
1.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
1.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
1.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
1.10 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. We will not have made a contract with you unless and until we accept your offer.
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products however it can be possible to try and source more of the item if it becomes out of stock but this will increase your delivery time subject to our availability.
2.4 If you enter a correct email address we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails. Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error.
2.6 The contract will be formed at the place of dispatch of the products.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause of these terms and conditions.
2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.
3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment. We do not accept gift cards or voucher payments online.
3.2 A delivery charge will be applied at checkout.
3.3 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.
3.4 All orders that you place on this website will be subject to acceptance of these terms and conditions.
3.5Payment can be made by any major credit or debit card through PayPal. Payment will be debited and cleared from Your account before the despatch of Your Good or provision of the Service to you.
3.6 You confirm that the credit/debit card that is being used is Yours.
3.7 All credit/debit card holders are subject to validation checks and authorisation by the card issuer and We may share Your personal information with such third parties as are necessary to enable Us to do such checks. If the issuer of Your payment card refuses to authorise payment to Us, we will not be liable for any delay or non-delivery.
4. Clearance section
4.1 The reductions shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.
5.1 We deliver to any UK address. For further information on our delivery service please do not hesitate to contact us, However if you do see an item which you would like to purchase but you do not have a UK address that it can be sent to, then please contact us via email as we are able to make special arrangements at our own discretion. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products. We also deliver to Northern Ireland.
5.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
5.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
5.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification, clearly personalised). Where the products have been delivered to you, you may cancel them within 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:
5.5 You can email us if you have any queries. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us however there may be a charge for retuning the product.
5.6 For instructions on how to return an order, please contact us via phone or email. You may be charged for collection or returns in accordance with our returns process.
6.1 Under the Consumer Protection (Distance Selling Regulations) 2000 which apply to Internet orders you have the right to cancel your order and receive a refund up to 7 working days after receipt of the products. This shall not apply to any products that are made to your specification or which are clearly personalised. The products must be kept in good condition and all packaging must be kept it must also be made available for collection
6.2 Order update email(s). These are neither order confirmation nor order acceptance from us.
6.3 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card or we have sent acknowledging emails. Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled.
6.4 The contract will be formed at the place of despatch of the products.
6.5 Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
6.6 Please note that for some international deliveries, any manufacturer warranty may not be valid, manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labelling requirements in the jurisdiction of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.
6.7 You are responsible for ensuring that the product you have ordered can be lawfully imported in to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are advised to make any necessary checks before ordering.
7. Returns Policy
7.1It is the responsibility of the buyer to return and pay to send goods to/from the Company's premises this will be subject to the reason for return.
7.2 Products cannot be returned unless the package is clearly marked on the outside with identification of the customer who is returning the item however we will require notice of cancellation before the products are posted back.
7.3 It is the customer's responsibility to take reasonable care of the goods whilst in their possession. If this condition is not met Christelo’s Art reserves the right to make a reasonable charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This provision is designed to ensure that returned goods can be sold again as new.
7.4 If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
7.5 Non-faulty items returned to our premises complete in the original packaging together with manuals within 7 working days of purchase. All products which are faulty must be unused with the original packaging. Outside of 7 working days, non-faulty items will not be exchanged or a credit note offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.
Terms and Conditions of Sale
1.1 All orders are subject to acceptance and availability. If the item/items You have ordered is not available from stock Your order will be cancelled and payment refunded. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, We reserve the right to change prices without prior notice to You.
1.3 We will take all reasonable care, in so far as it is in Our power to do so, to keep the details of Your order and payment secure, but in the absence of negligence on Our part We are not liable for any loss You may suffer if a third party procures unauthorised access to any data You provide when accessing or ordering from the Website.
1.4 You warrant that the User Information which You are required to provide when You make an offer to buy Goods or Services via the Website is true, accurate, current and complete in all respects.
1.5 You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.
2. Offers to Purchase and Description of Goods/Servicess
2.1 Each Good or Service purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Good or Service including, without limitation, terms and conditions concerning estimated delivery times and any warranties.
2.2 Any order made by You will be treated as an offer to purchase Goods or Services from Us. The contract between You and Us will only be completed when We despatch the Good to You, as the case may be, or when We debit Your credit or debit card, whichever is the earlier. The sale contract is therefore completed. We reserve the right to reject any offer to purchase made by You at any time.
2.3 You acknowledge that any automated acknowledgement of Your order which You may receive from Us shall not amount to Our acceptance of Your offer to purchase Goods or Services advertised on the Website.
3. Right of Cancellation/Returns
3.1 If You are purchasing the Goods or Services for private use (i.e. as a consumer as opposed to for business use), You have the right to cancel any contract completed within 7 days of receipt by You of the Goods or Services ("Cancellation Period").
3.2 If you do cancel a contract you must:
3.3 either notify us in writing.
3.4 retain possession of the Goods.
3.5 take reasonable care of the Goods or Services until you deliver/send the Goods to Us; and
3.6 ensure that the Goods are returned in the same condition as it was when it was delivered to You (as the case may be).
3.7 If You do cancel a contract, then We will expect the Goods within 21 days of Our receiving notification of cancellation. We have the right to charge You for any direct costs incurred in posting the Goods and will, at Our option, deduct these from any sum owed to You.
3.8 If you do cancel a contract, we will refund the monies you have paid to us within 30 days of you giving us cancellation notice.
4. Eligibility to Purchase
4.1 The purchase of Goods or Services is limited to parties that lawfully can enter into and form contracts on the Website under English law and who are resident or incorporated in the United Kingdom. This means that if You are an individual, You must be 18 years or older to purchase any Goods or Services via the Website and by offering to purchase any Goods or Services You represent to us that You are 18 years of age or older. To register, You must provide Your real name, phone number, e-mail address, credit card details and other requested information.
4.2 The Website is available only to individuals and companies or partnerships who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those who have been issued a valid credit card by a bank acceptable to us, whose applications are acceptable to Us and who have authorised Us to process a charge or charges on their credit card in the amount of the total purchase price for any Goods or Services which they purchase.
4.3 By making an offer to buy any Goods or Services, You specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including but not limited to Your credit-card number or credit reports, to authenticate Your identity, to validate Your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
5.1 Delivery is made through our trusted courier service, please contact us for more details.
5.2 Delivery may require a signature upon delivery at the designated delivery address as proof of delivery. The delivery commitment is for the purchased products to be delivered to the specified address.
5.3 Should no one be available at the time of delivery then a calling card will be left asking you to contact your local sorting office to arrange collection. Proof of identity may be required when collecting products from the Royal Mail directly.
By submitting any content on the CRR Service, you represent and warrant that:
- you are the sole author and owner of the intellectual property rights thereto;
- all "moral rights" that you may have in such content have been voluntarily waived by you;
- all content that you post is accurate;
- you are at least 13 years old;
You further agree and warrant that you shall not submit any content:
- that is known by you to be false, inaccurate or misleading;
- that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- that personally attacks any person, not limited to, but including any employee of Christelo’s Art.
- that commercially solicits or advertises any other personal or commercial blogs or websites.
- that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation or that links to any obscene or offensive sites;
- for which you were compensated or granted any consideration by any third party;
- that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Christelo’s Art (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit on the CRR Service, you grant Christelo’s Art a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
By submitting your email address in connection with your rating and review, you agree that. Christelo’s Art and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
In the event of a dispute arising, English law will apply with the English courts having exclusive jurisdiction.